Shipping Policy
We do our best to process most orders the same day (excluding weekends and holidays) after receiving your order confirmation email edit. You will receive another notification when your order has been shipped.
Shipping Rates and Estimates
We offer free standard international shipping on all orders from our suppliers to the following countries and Regions include: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand and other countries worldwide. Shipping typically takes between 5 and 10 days, although import and customs delays for certain destinations may extend shipping times beyond this window.
Import duties and taxes (including VAT) will be charged as soon as the shipment reaches your destination country. fruimundo is not responsible for these charges if they are charged and are your responsibility as a customer.
How can I check the status of my order?
You can check the status of your order at any time on our Order Tracking page.
When your order has been shipped, we will send you an Email notification with a tracking number that you can use to check the status of your order. Please allow 48 hours for tracking information to become available.
If you have not received your order within 30 days of receiving the shipping confirmation email, please contact us with your name and order number to info@fruimundo.com and we will take care of the matter.
Refunds, returns and exchanges
View our Refund Policy
We accept returns until to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus return shipping costs.
Lost, damaged or stolen orders
If your package was lost, stolen or damaged, you can request a replacement here.
You will need your order number and the email address from which you have placed your order. You can find your order number in the order confirmation email.
After you indicate whether the package was damaged, lost or stolen and complete the application, you will receive it You will receive a reorder confirmation.